ChomokAI
Refund & Cancellation Policy

Last updated: June 14, 2026

1. Refund Policy Overview

We want you to be completely satisfied with ChomokAI. Because our Service provides immediate access to digital AI generation engines, refunds are subject to specific terms related to your usage.

2. 14-Day Money-Back Guarantee

Under global consumer protection laws (including EU and UK consumer rights), you have a statutory right to request a full refund of your subscription or credit package purchase within **14 days** of the initial transaction, subject to the following condition:

CRITICAL: Your refund guarantee is only valid if you have NOT consumed or used any AI credits from the purchased package or subscription plan.

3. Waiver of Right of Withdrawal

By purchasing a plan or credit pack, you explicitly consent and request that ChomokAI begins immediate performance of the contract (making the AI generation tools available to you instantly).

Once you initiate an AI generation request (either concepts or images) that consumes your credit balance, you acknowledge and agree that you waive your 14-day right of withdrawal and are no longer eligible for a refund.

This policy is necessary to prevent abuse of the high-compute AI resources (Gemini APIs) that incur direct server costs for every single generation request.

4. Subscription Cancellations

You can cancel your subscription at any time. When you cancel:

  • Your subscription will remain active until the end of your current billing period.
  • You will not be billed again for the next cycle.
  • Any remaining credits on your balance at the end of the billing cycle may expire or carry over based on your specific plan terms.

5. Defective Services or Technical Errors

If a generation fails or if you encounter a persistent technical error that prevents you from accessing the service, please report it to our support team immediately. If we are unable to resolve the issue or restore the credits, we will issue a credit correction or authorize a refund.

6. How to Request a Refund

All payment transactions, credit cards, billing details, and receipts are managed securely by our online reseller and Merchant of Record, **Paddle.com**.

To request a refund for an unused purchase:

  • You can contact **Paddle Support** directly using the contact details provided in your receipt email.
  • Alternatively, you can email us at `support@chomokai.com` with your Clerk User ID and the transaction invoice number, and we will assist in coordinating the refund request with Paddle on your behalf.

7. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

Email: support@chomokai.com

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